Support

Questions, problems or suggestions? Write to michelgomez84@gmail.com and we will answer within 2 working days.

Contact

Email: michelgomez84@gmail.com. If it's about your account, write from the email of the account and tell us your phone model and the app version.

Can I buy, win or withdraw money?

No. Credits are free and fictitious and have no monetary value. Nothing can be bought, withdrawn or exchanged for prizes.

I ran out of credits

When your balance runs low you can claim free credits again in the app's wallet, once a day. Credits can never be bought.

What does Premium include?

More analysis: bigger and more frequent simulations, more saved strategies, more AI explanations and suggestions from your own strategies. It never includes credits.

How do I cancel Premium?

Bought in the app: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Strategy Casino AI → Cancel subscription.
Bought on the website: the Premium page, signed in with your account → Cancel.
Premium stays active until the end of the period already paid.

How do I delete my account?

In the app: Profile → Delete account. Without the app: use the account-deletion page of this website. Both erase the account and all its data at once.

I forgot my password

Tap “Forgot your password?” on the app's sign-in screen, or use the forgot-password page of this website. We email you a link to choose a new one; it works once, for 30 minutes.